Sitemap

DCMS Short-term Lets Discovery and Alpha - Introduction

An introduction to the short-term lets project, including our aims and how we work.

Service Blueprinting

What is a service blueprint and how ours has evolved.

The users of this service

Assumptions for Alpha

How we identified and prioritised assumptions

Glossary of terms

What will motivate operators to register their short-term lets?

How do operators learn about their short-term rental responsibilities?

Will operators understand what they need to provide to be compliant?

Will operators of multiple short-term lets be deterred by registering each property separately?

Testing with users with access needs or who use assistive technology

Do existing operators and new operators have different needs?

Our research and testing methodology

Testing the offline journey